Digital Product Manager | Contract | Banking

Key Responsibilities

1. Develop Digital Product Proposition

• Partner with Product teams to formulate digital product propositions that resonate with customers.
• Conduct small-scale experiments to test market acceptance and iterate continuously for optimal outcomes.

2. Design Customer Journey with Data in Mind

• Collaborate with stakeholders to conduct customer immersions, uncovering customer needs and defining digital experiences across touchpoints.
• Drive research and feedback loops to design efficient, customer-friendly UI/UX experiences.
• Analyse customer profiles, segments, and transactional behaviours; engage directly with customers to gain deeper insights.

3. Take Charge of Online Channel Share

• Develop strategies to grow online acquisition channels by leveraging digital platforms.
• Use internal data to identify opportunities for increasing digital adoption.
• Partner with Product and Business Analytics teams to design targeted marketing campaigns.

4. Drive Digital Initiatives in Personal Investing

• Lead and coordinate digital initiatives from onboarding through fulfilment, working with cross-functional stakeholders.
• Monitor market trends and propose enhancements using data-driven insights.
• Support post-implementation activities, including user training, issue investigation, and escalation.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Finance, or related discipline.
• Around 3–5 years of experience in digital product management, customer experience, or data-driven strategy.
• Good analytical skills with proficiency in data tools (SQL, Python, or equivalent).
• Experience in financial services, asset management, or personal investing is a plus
• Excellent stakeholder management and communication skills.
• Proactive, customer-focused mindset with the ability to work independently and collaboratively.

Thankyou for your interest!

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CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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