Equipment Service Manager - APAC & ME

The Equipment Service Manager – ME & APAC is a critical role within the Menck Group R&M Operations Global department, responsible for ensuring the efficient aftermarket order fulfillment as well as equipment management of MENCK’s rental fleet incl.strong involvement in the activities on the business line operated servicepoint ME (Sharjah, UAE).

This position involves integrated service management for MENCK rental projects,providing technical and operational expertise to support aftermarket sales, andmanaging field service, repair, maintenance, claim, and warranty projects. The position cooperates very close with Sales, R&M, Service Delivery, OPS Support und Finance.

RESPONSIBILITIES:

• Ensure that visions, values and targets ofthe Division Engineering, Moorings and Foundations will be followed and fulfilled.
• Ensure that processes, procedures, and policiesare applied and followed in the area of responsibility.

MAIN TASKS:

• Operational Management for Business Line ME Yard:
• Development and improvement of service infrastructure / capabilities. Planning, management, monitoring of service delivery on site. Development of a regional “quick response” service to customers.
• Equipment Management for MENCK Rental Fleet:
• Oversee the supplies, upgrades, repair, maintenance, and utilization of equipment within the MENCK rental fleet to be executed outside of MENCK service hubs. Develop and implement strategies to optimize equipment availability, minimize downtime, and ensure equipment readiness for rental projects.
• Integrated Service Management for MENCK Rental Projects:
• Collaborate closely with cross-functional teams to ensure seamless execution of MENCK rental projects. Manage equipment deployment, maintenance, repair and troubleshooting to meet project-specific requirements.Manage supplies of spare and service material.
• Technical and Operational Expertise for Aftermarket Sales:
• Provide technical and operational expertise to support the aftermarket sales team.Assist in developing solutions and recommendations that enhance the value proposition for customers, thereby contributing to increased sales and customer satisfaction.
• Project Management for Field Service, Repair, and Maintenance:
• Lead project management efforts for field service, repair, and maintenance projects, ensuring they are executed effectively and within specified timelines & budget. Manage project resources, budgets, and deliverables while adhering to safety and quality standards.
• Project Management for Claim and Warranty Cases:
• Oversee claim and warranty cases, ensuring that issues are resolved efficiently and to the satisfaction of all parties involved. Work closely with stakeholders to process claims and manage warranty-related responsibilities.
• Development & Improvement of MENCK's R&M Organization:
• Support efforts to develop, refine, and enhance the reliability and maintenance (R&M) organization within MENCK. Implement best practices, standards, and procedures for the R&M department. Foster a culture of continuous improvement and knowledge sharing within the team.
• Close cooperation with otherdepartments especially Sales, Asia Sales, Service Delivery, OPS Support, Engineering, QHSE and other departments of the R&M organization.
• Definition and fulfillmentof standards and policies in the area of responsibility in close cooperation with QHSE.