Client Service Officer

Job Description:

1. Provides immediate response to client's technical questions and problems

2. Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).

3. Resolves discrepancies in reports by consulting with technical and managerial staff

4. Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.)

5. Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars

6. Pursues referenced test result to satisfy client needs and requests

7. Assists with telephone duties

8. Assists with data entry when necessary

Job Requirements:

• 1 year of relevant work experience required for this role
• “O” level or with laboratory experience and aptitude is acceptable.
• Excellent service oriented attitude and communication skills required.
• Has a good command of the English language, both written and verbal.
• Familiarity with Excel is desirable
• Full time hours (Able to commit 5.5 days/week from Monday to Sunday on rotational shifts)
• Singaporeans/PR preferred