Customer Support Executive

Job Summary

We are looking for a customer-focused and sales-driven Jewellery Sales Executive to join our retail team. The successful candidate will be responsible for assisting customers in selecting jewellery, providing excellent service, achieving sales targets, and maintaining a professional and attractive showroom environment.

Key Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Understand customers' requirements and recommend suitable gold, diamond and other jewellery products.
• Explain product features, designs, purity, weight, pricing and promotions clearly.
• Achieve individual and store monthly sales targets and KPIs.
• Build strong customer relationships and encourage repeat business.
• Follow up with customers regarding new collections, promotions and special occasions.
• Assist with billing, payment processing, product packaging and documentation.
• Ensure jewellery is handled safely and according to company security procedures.
• Maintain accurate stock records and support regular stock counts.
• Ensure jewellery displays and showcases are clean, attractive and properly arranged.
• Stay updated on current jewellery collections, promotions and market trends.
• Handle customer enquiries, feedback and complaints professionally.
• Follow all company policies, retail procedures and security requirements.
• Perform other duties assigned by the Store Manager.

Requirements

• Previous experience in jewellery, luxury retail, fashion or retail sales is preferred.
• Strong sales and customer service skills.
• Good communication and interpersonal skills.
• Confident in approaching and engaging customers.
• Target-oriented with the ability to upsell and cross-sell products.
• Professional appearance and positive attitude.
• Able to work retail hours, including weekends and public holidays.
• Basic computer/POS system knowledge is preferred.
• Candidates with knowledge of gold and diamond jewellery will have an added advantage.

Key Skills

Retail Sales | Jewellery Sales | Customer Service | Upselling | Cross-Selling | Customer Relationship Management | Product Knowledge | POS & Billing | Inventory Management | Sales Target Achievement

Benefits

• Competitive basic salary
• Attractive sales commission/incentives
• Training and career development opportunities
• Employee benefits in accordance with company policy