Customer Experience Specialist

novita is seeking a sincere Customer Experience Specialist to join our growing team! 🌟

You will be the friendly face and voice of novita, helping our customers have the best experience with our products! If you enjoy building relationships, solving problems, and making people’s day better, we’d love to hear from you!

What we offer:

* Basic Salary: S$2,600 – S$3,200 + Attractive Incentives!! *

🌟 A Culture of Progress & Achievement — We foster growth, celebrate milestones, and empower every team member to reach their full potential.

🚀 An Exploratory Spirit — We challenge conventional marketing, creativity, and media, encouraging bold ideas and fresh perspectives.

✈️ Shared Adventures — From company retreats to team travel trips, we build a supportive and connected team environment.

💰 Performance Rewards — Your contributions are recognized with cash incentives and encouragement programs that celebrate success.

🤝 Comprehensive Care — We provide employee welfare and benefits designed to support your well-being.

Responsibilities:

• Ensure a seamless & exceptional customer experience across all touchpoints, with professionalism and care.

• Proactively identify opportunities to enhance the customer journey and implement service improvements.

• Manage and resolve customer service requests, repair cases, enquiries, and feedback with efficiency and empathy.

• Provide suitable product recommendations to customers, with opportunities to earn performance-based incentives.

• Assist on departmental administrative matters and contribute to special projects or initiatives, supporting team goals and business growth.

Requirements:

• At least 1 year of experience in a customer service role

• Strong communication and interpersonal skills, with the ability to engage customers confidently

• Positive attitude and customer-centric mindset, with a genuine passion for service excellence

• Proficient in Microsoft Office applications

• Able to work independently while also contributing effectively in a team

• Organised and able to multi-task in a fast-paced environment with minimal supervision

Working Location - North

Working hrs / day - 8.45am to 6.00pm (Mon - Fri)

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume via APPLY NOW button.