Sales Consultant (Live-In Caregiver Agency)

About Us:

Top Faith Pte Ltd is a premier agency specializing in connecting qualified live-in caregivers with families and individuals requiring personalized care solutions. We prioritize compassionate service, compliance, and seamless integration of caregivers into households.

Key Responsibilities:

1. Caregiver Recruitment & Coordination

• Proactively engage with prospective caregivers via phone, email, or in-person consultations to assess qualifications, experience, and suitability for live-in roles.
• Guide caregivers through documentation processes (e.g., resume preparation, certification validation) and educate them on agency standards, ethical practices, and client expectations.
• Maintain a database of caregiver profiles, ensuring accuracy and readiness for client matching.

2. Client Consultation & Needs Assessment

• Conduct initial consultations with clients to understand care requirements (e.g., patient medical conditions, household dynamics, cultural preferences).
• Present tailored caregiver profiles, highlighting skills and experience aligned with client needs.
• Facilitate interview coordination between clients and shortlisted caregivers, ensuring clarity on roles and expectations.

3. Work Permit & Deployment Management

• Oversee end-to-end work permit applications: Collect client documents (e.g., employment contracts, financial proof), submit applications via MOM’s portal, and track approval status.
• Coordinate deployment logistics for overseas caregivers, including airport pickup, medical checkups, and orientation sessions.

4. Post-Placement Support & Conflict Resolution

• Monitor caregiver-client relationships post-deployment, addressing feedback or disputes through mediation and problem-solving.
• Manage termination processes (e.g., repatriation arrangements, work permit cancellation) while ensuring compliance with legal requirements.

5. Compliance & Documentation

• Ensure adherence to MOM regulations, agency policies, and data privacy laws in all transactions.
• Maintain meticulous records of contracts, permits, and client/caregiver communications.

Qualifications & Skills:

• Diploma in Business Administration, Sales, Human Resources, Healthcare Management, or related fields.
• 1–2 years of experience in sales, recruitment, or client-facing roles (healthcare or hospitality sectors preferred).
• Proficiency in MOM work permit procedures and documentation.
• Strong interpersonal skills with ability to empathize with diverse clients/caregivers.
• Tech-savvy: Familiarity with CRM systems, Microsoft Office, and digital communication tools.
• Fluency in English and a second language (e.g., Mandarin, Malay) to liaise with multicultural stakeholders.

Core Competencies:

• Client-Centric Approach: Ability to translate complex care needs into actionable solutions.
• Organizational Agility: Juggle multiple priorities (e.g., caregiver onboarding, permit deadlines) with precision.
• Conflict Mediation: Resolve disputes diplomatically to maintain trust and service continuity.
• Cultural Sensitivity: Navigate diverse backgrounds and communication styles effectively.

Performance Metrics:

• Caregiver placement rate (target: 85% client acceptance within 30 days).
• Client satisfaction score (minimum 4.5/5 post-placement).
• Timely submission of error-free work permit applications (100% compliance).

What You Will Achieve:

Upon competion of this 6 months attachment, you will independently manage end-to-end caregiver-client matching, ensuring alignment of skills, expectations, and regulatory requirements. You will become adept at balancing empathy with operational efficiency, directly contributing to the agency’s reputation as a trusted partner in live-in care solutions.