Customer Service & AR Officer (Up to $3500 / 5 days / Jurong)

Job Title : Customer Service & AR Officer (ID3615)
Location : Jurong
Working Hours: Mon -Fri 8:30am-5:30pm
Salary up to :$3000-$3500

Job Description
-Handle in a professional manner for all inbound calls routed into customer service hotline effectively and promptly.
-Contact account holder via email and outgoing phone calls to remind on outstanding payments and commit dates for payment.
-Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing/invoices.
-Monitor long outstanding accounts and to suspend account whenever needed.
-Raise waivers or credit notes for customer dispute cases when necessary.
-Maintain accurate and timely records and tracking of all outstanding cases.
-Assist in the preparation of reports whenever needed.
-Assist to send statement of account, reminder letters and tax invoices to account holders.