Account Director

We are looking for an experienced Account Director to lead strategic customer relationships, drive business growth, and develop long-term partnerships with our customers.

This is a senior commercial leadership position suited to a candidate with strong experience in strategic account management, business development, commercial negotiations, and cross-functional leadership.

Key Responsibilities

• Develop and execute strategic account plans to achieve revenue, profitability, and business growth objectives.
• Build and maintain strong relationships with key customers and senior stakeholders.
• Identify new business opportunities and develop strategies to grow existing accounts.
• Lead commercial negotiations, pricing discussions, contract management, quotations, and proposals.
• Coordinate cross-functional teams including Sales, Operations, Engineering, Finance, and Customer Support to ensure successful project delivery.
• Monitor project execution and ensure customer expectations, quality requirements, and contractual commitments are met.
• Manage customer concerns and resolve issues effectively, escalating critical matters when required.
• Monitor market trends, competitor activities, and customer requirements to identify potential business opportunities.
• Prepare business reviews, sales forecasts, management reports, and account performance analyses.
• Monitor account profitability, revenue performance, and overall business results.
• Ensure compliance with company policies and contractual obligations.

Requirements

• Bachelor's degree in Business, Engineering, Marketing, or a related discipline.
• Significant relevant experience in semiconductor, materials, equipment, manufacturing, or engineering industries.
• Strong experience in strategic account management, business development, and commercial management.
• Experience working in a manufacturing or engineering environment, including exposure to business start-up or growth phases, would be advantageous.
• Proven ability to manage key customer relationships and work effectively with senior stakeholders.
• Strong leadership, negotiation, communication, analytical, and problem-solving skills.
• Demonstrated ability to lead cross-functional teams and manage multiple business priorities.
• Candidates with experience in a managerial or senior leadership capacity will be considered favourably.