Guest Service Agent, Airport Meet & Greet

Job Responsibilities

Operational Related

• Greeting guests and providing an engaging warm welcome or fond farewell
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Be ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guests
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests’ preferences
• Able to work as a Command Centre coordinator to optimize the use of the manpower to assign jobs effectively and efficient ensuring timely updates are provided to both ground AMG Ambassadors and our Drivers for a seamless arrival or departure experience for our guests
• Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information

Departmental Related

• Exemplifies the OneMBS Values at all times.
• The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
• Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a “can do” approach to tasks.
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA) Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
• Perform any other tasks as assigned by Management.

Job Requirements

Education & Certification

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.

Experience

• Minimum 1 year in a customer service role.
• Prior experience in a hospitality or tourism related industry is preferred.

Other Prerequisites

• Proficiency in English
• Impeccably well-groomed.
• Exceptional guest relations and communication skills
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• A team player and takes initiative to assist other Team Members when required.
• Can Do” attitude and mindset.
• Willing to work various shifts, as well as on public holidays
• Able to lift luggage as and when required as the role is require to help assist with guest’s luggage
• Proficient in MS office applications to carry out the administrative function to dispatch jobs in the Command Centre.
• Experience with Opera, LDS & WeConnect systems will be an added advantage.
• Able to work with computers to assign, monitor and track jobs when assigned as Command Centre Coordinator.