Patient Service Associate (Emergency Department)

Patient Service Associate – Emergency Department

Job Summary:
We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities:
• Patient Reception and Registration:
◦ Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
◦ Support the triage process by managing patient flow and coordinating with the medical team.
• Handling Inquiries and Communication:
◦ Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
• Administrative Duties:
◦ Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

◦ Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.

• Billing and Payment

◦ Assist with payment collection.

• Clinical Duties (training provided):

◦ Administer nasal swabs to patients.

◦ Assisting to take vital signs and ECGs

◦ Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications:
Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills and Competencies:
◦ Excellent communication skills, with the ability to convey information clearly and empathetically.
◦ Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
◦ Able to multi-task, work in a fast-paced and dynamic environment.
◦ Proficiency in using various computer applications.

• Additional Requirements:
◦ Willingness to work 3 rotating shifts, weekends, and public holidays.
◦ Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the healthcare industry.
• A supportive and collaborative work environment where your contributions make a direct impact on patient care.