Senior Manager – Program & Account Management

Senior Manager – Program, Analytics & Account Management with Retail & CPG background.

Role Overview

We are looking for a senior professional (10–15 years’ experience) to lead large-scale transformation programs, drive demand generation, and manage strategic client account within the Retail & CPG domain. The role blends delivery leadership, customer & stakeholder management. ________________________________________

Key Responsibilities

1. Program & Project Management

• Lead end-to-end delivery of complex transformation programs across Retail & CPG

• Manage multiple concurrent programs ensuring adherence to timelines, cost, and quality

• Establish strong governance frameworks (RAID, KPIs, executive reporting)

• Ensure profitable and sustainable delivery

• Drive budgeting, forecasting, and financial governance

2. Demand Generation & Management

• Drive proactive demand generation through strategic client engagement

• Identify and convert new opportunities aligned with business and digital transformation goals

• Partner with sales and solution teams to build a strong pipeline

3. Account Management

• Own and grow key strategic customer contacts

• Ensure high customer satisfaction and manage escalations

• Drive revenue growth through cross-sell and upsell initiatives supporting sales

4. Business Analysis & Consulting

• Lead requirements gathering, solution design, and business case creation

• Provide domain-driven insights across retail operations, supply chain, and CX

• Bridge business needs with technology solutions

7. Stakeholder Management

• Engage senior stakeholders (CXO / Business Heads) as a trusted advisor

• Align cross-functional teams across business, technology, and analytics

• Ensure clear and transparent communication

• Also, willing to roll up the sleeves and communicate with multiple layers of client organization to gain mindset

8. Leadership & Accountability

• Demonstrate strong ownership and accountability for delivery and business outcomes

• Lead and mentor teams to drive high performance

• Deliver executive-level communication and reporting

Required Skills & Competencies

• Communication: Strong executive presence and articulation

• Stakeholder Management: Ability to influence and manage senior stakeholders

• Program & Project Management: Expertise in handling complex, multi-track programs

• Demand Generation: Proven experience in pipeline creation and conversion

• Business Analysis: Strong analytical and problem-solving skills

• Accountability: Results-driven ownership and growth mindset

Domain Expertise

• Retail & CPG domain experience, including:

o POS, merchandising, and supply chain operations

o Inventory optimization and omnichannel initiatives

o Customer experience and loyalty programs

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Qualifications & Eligibility

• 10–15 years of relevant experience in consulting / IT services / analytics-driven roles

• Experience working in global, multi-market delivery environments

• Readiness to travel occasionally

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Preferred Attributes

• Experience in digital transformation and analytics-led initiatives

• Exposure to SAP, Salesforce, POS, and data and analytics platforms

• Strong consultative and commercial mindset

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Success Metrics (KPIs)

• Program delivery (on-time, on-budget, quality)

• Demand generation and conversion performance

• Growth and customer satisfaction