Clinic manager

Job Purpose:

To ensure the smooth, efficient,and compliant daily operations of the clinic, deliver excellent patientservice, and lead and support the clinic team in achieving high standards ofcare, performance, and professionalism.

Responsibilities:

· Ensure the efficient and effective dailyoperations of the clinic.

· Provide support and cross-cover across all roleswhen necessary, including assisting in dental chairside duties.

· Continuously improve the level of customerservice and enhance the overall patient experience.

· Uphold patient confidentiality and ensurecompliance with MOH guidelines and privacy policies at all times.

· Organize and facilitate staff induction,training, and onboarding programs to ensure staff readiness and competency.

· Maintain accurate and up-to-date staff records,including attendance, leave, and medical certifications.

· Plan, coordinate, and document clinic meetings,including the preparation of agendas and recording of minutes.

· Foster a motivated, cohesive, and collaborativeclinic team culture through consistent leadership and encouragement.

· Oversee the clinic's patient feedback andcomplaints process, investigating and resolving issues professionally andpromptly.

· Respond to all patient queries and concerns in acourteous, empathetic, and timely manner.

· Build and maintain positive relationships withpatients and clinicians.

· Implement strategies to improve clinicproductivity and maximize the value of dental staff and procedures.

· Manage clinic facilities, equipment, inventory,and supplies to ensure operational efficiency and cost control.

· Monitor and evaluate stock levels, coordinaterepair or replacement of dental equipment as needed to minimize servicedisruption.

· Perform any other ad hoc duties as assigned bythe Zone Manager.

Requirements:

· Diploma or Degree in HealthcareManagement, or related.

· At least 2 years of clinicsupervisory or management experience in dental or healthcare setting.

· Strong leadership, communication,and problem-solving skills.

· Familiar with Medisave and CHASworkflows is a bonus.

· Hands-on,adaptable, and proactive team player.