Business Analyst (Consultant)

Key Responsibilities:

1. Engage business stakeholders, business/product owners, operational teams and external vendors to elicit, analyse, frame the problems and document business requirements
2. Translate business requirements into functional specifications, user stories, acceptance criteria, metrics, process flows, service journey, wireframes and other project artefacts
3. Conduct impact assessments and gap analysis for business requirements, incidents and integration initiatives
4. Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency
5. Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions
6. Work closely with the cross-functional Scrum team to ensure business requirements are accurately translated into system solutions
7. Support solution design discussions involving OutSystems, AWS services, APIs and external system integrations
8. Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs
9. Assist in release planning, requirement prioritization, product backlog grooming and backlog management activities
10. Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments
11. Assist with incident investigations, root cause analysis and service recovery activities for production issues
12. Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures
13. Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards
14. Support change management, stakeholder communications and user adoption activities for the releases including conduct user training sessions

• 5 + years experience as Business Analyst
• Experience in agile-scrum methodology and end-to-end project lifecycle, including writing user stories and participating in sprint ceremonies
• Experience with tools like Confluence, JIRA, or similar project management and documentation platforms
• Experience in UAT
• Experience building government or public sector digital products
• Experience in integrating legacy systems into a modern platform