Clinic Assistant

Job Summary

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Role and Responsibilities

Patient Care Management

· Perform patient registration for all patients by obtaining patient’s addresses, contact details, insurance, information and medical histories

· Timely answer phone call/WhatsApp/emails to book appointments/queries/surgeries

· Book radiology/lab/surgeries for patients and ensure results are promptly received back

· Provide accurate financial counselling for procedures/surgeries patient and the patient’s family

· Assist in applying for insurance LOG & other matters relating to insurance (eg. Enquiries)

· Cashiering duties & closure of daily accounts

· Submit claims promptly and accurately for corporate patients

· Scanning of patient medical reports

· Maintain cleanliness and tidiness of counter and patient’s waiting areas

· Understand basic principles of breast disease & treatments

· Facilitate smooth arrangements of appointments, imaging, biopsies

· Able to educate the patient on pre-op and post-op instructions (eg fasting, admission time)

· Accurately key in referral sources for new patients

· Assume additional duties directed by the nursing manager or supervisors.

Qualifications and Education Requirements

· Minimum 2 years experience

· Good communication and interpersonal skills

· Punctual, collaborative, team player

· Positive & friendly attitude – initiative, cooperative, helpful, efficient

· Computer literacy

· Preferably has experience in a healthcare setting

Working Hours
Mon-Fri: 8.30am to 5.30pm

Sat: 8.30am to 12.30pm