VP - IT Operation Manager

We are seeking an experienced IT Operations / Command Centre Manager to lead and manage our 24x7 data centre operations team within a dynamic banking environment. In this critical role, you will be responsible for the end-to-end operational management of our core banking infrastructure, including batch job scheduling, application monitoring, and Level 1 support. You will drive automation initiatives to enhance efficiency, ensure system reliability, and maintain the high availability required to support our business operations.

Roles :

Data Centre & Infrastructure Operations

• Oversee the day-to-day operations of the data centre, ensuring high availability, performance of all IT infrastructure.

• Manage computer resources utilisation, server performance, and data backup operations to ensure all systems run within pre-defined schedules and parameters.

• Lead the team in monitoring and managing data centre services, including computer operations and batch cycles.

Batch Job Scheduling & Management

• Lead the design, setup, and management of batch jobs, including scheduling, interdependencies, pre/post conditions, and error handling.

• Oversee the end-to-end management of batch workflows, including critical End-of-Day (EOD) and End-of-Month (EOM) financial batches.

• Manage application deployment, migration, and batch job scheduling across mainframe and distributed environments.

• Collaborate with application and infrastructure teams to monitor batch jobs and ensure seamless system integration.

Level 1 Support & Incident Management

• Lead the Level 1 support team in monitoring application health, batch jobs, interfaces, and alerts.

• Manage incident logging, categorisation, prioritisation, and tracking to ensure timely resolution.

• Drive the incident and problem management process to ensure long-term resolution of recurring issues.

• Act as the primary escalation point for critical production issues, coordinating technical calls to resolve high-priority incidents quickly.

Automation & Operational Efficiency

• Drive the automation of manual processes to improve operational efficiency and reduce human error.

• Develop and fine-tune the Operations Acceptance Framework within the data centre to ensure robust operational standards.

• Identify opportunities for automation in batch processing, monitoring, and incident response.

• Implement and manage enterprise workload automation tools to optimise batch processing and file transfers.

Team Leadership & Vendor Management

• Lead, mentor, and develop a team of operations engineers and support staff. (more than 30 members)

• Manage service vendors to provide 24x7 systems operations support that meets agreed service levels.

• Coordinate with internal technology teams and external partners for BAU changes, ensuring live verification after scheduled changes.

Requirements

Experience & Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 12 years of experience in IT operations, with at least 5 years in a managerial role within a data centre environment.

• Proven experience in the banking or financial services industry is highly preferred.

Technical Skills

• Strong hands-on experience with batch scheduling tools (Control-M /Autosys).

• In-depth knowledge of data centre operations, incident and problem management

• Experience with core banking system operations, including back office host, servers, storage infrastructure

• Proficiency in automation scripting (e.g., Shell, Python) and infrastructure automation tools.

• Familiarity with monitoring tools, and capacity planning.

Soft Skills

• Strong leadership and people management skills with the ability to motivate and develop a high-performing team.

• Excellent problem-solving and analytical abilities.

• Strong communication and stakeholder management skills.

• Ability to work under pressure and manage multiple priorities in a fast-paced banking environment.

Preferred Qualifications

• ITIL v3/v4 certification.
  

  Interested candidates please email your latest resume to [email protected]