UI/UX Designer, Client Experience (CX)

About the Role
The UI/UX Designer for CX designs intuitive, accessible, and customer-friendlydigital journeys. The role focuses on simplifying service experiences,improving task completion, reducing friction, and creating consistent,user-centred designs across web, mobile, and self-service touchpoints.

· Conduct customer research,usability testing, journey mapping, and service experience analysis.

· Design wireframes, prototypes,user flows, information architecture, and high-fidelity UI screens.

· Improve onboarding, formcompletion, navigation, service discovery, mobile usability, and accessibility.

· Apply design system standardswhile tailoring interfaces for customer clarity and adoption.

· Partner with Product Managersand Engineers to translate insights into practical design specifications.

· Use customer feedback, behavioral data, and usability findings to iterate and improve digital journeys.

Preferred Skills

· Strong proficiency in Figma or equivalent design and prototyping tools, including reusable components, variants, and design handoff practices.

· Experience applying design systems, UI standards, and accessibility guidelines to create consistent, inclusive, and scalable customer-facing interfaces.

· Ability to conduct user research, usability testing, customer journey mapping, and service blue printing to identify pain points and improvement opportunities.

· Good understanding of information architecture, interaction design, responsive design, mobile-first design, and form usability.

· Ability to translate customer feedback, behavioral data, and business requirements into clear design recommendations and practical product improvements.

· Strong collaboration skills to work effectively with Product Managers, Engineers, business stakeholders, and service owners in an agile delivery environment.

· Clear communication and storytelling skills to explain design rationale, trade-offs, and user impact to both technical and non-technical audiences.

· Basic understanding of front-end development concepts such as HTML, CSS, component behavior, and design feasibility is preferred.