Policy Admin Executive

Job Responsibilities

• Upload employee movements (additions, changes, and terminations) into the portal and inform insurers within the established turnaround time.
• Prepare renewal data for submission to insurers and clients in accordance with the defined process steps.
• Handle daily exception reports generated from data uploads.
• Manage assigned accounts, ensuring all account-related matters are attended to in a timely manner.
• Handle appeals and escalations from clients (HR/employees) relating to medical underwriting.
• Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal.
• Liaise with the Contact Centre on policy administration-related matters.
• Prepare the required documents for mail merge.
• Seek guidance from the manager on a timely basis for unresolved issues.
• Remain flexible and maintain a positive attitude towards changing business needs.
• Adhere to PDPA and compliance requirements, and immediately escalate any violations to the manager.
• Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations.
• Manage day-to-day operational and administrative tasks related to billing.
• Handle bill adjustment requests and verify invoice details against supporting documents.
• Check billing data for accuracy in the accounting system and generate Debit Notes when required.
• Perform any other duties and responsibilities assigned by the manager relating to census management.

Requirements

• Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.
• Exercises good judgement and discretion, with a strong customer and quality focus.
• Proficient in Microsoft Excel (preferred).
• Strong attention to detail, with excellent written and verbal communication skills.
• Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.
• More experienced insurance billing specialists are expected to work with minimal direction and supervision.