Sales Executive

JOB RESPONSIBILITIES:

· Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

· Attend to customers’ queries in-store and online stores

. Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls

· Ensure service delivery standards are met in achieving total customer satisfaction

· Be self-motivated and driven to achieve monthly sales targets

· Ensure merchandise and displays are consistently well presented

· Contribute to team effort by accomplishing related results as needed

· Inventory management - support merchandise transfer, stock take, inventory counts

· Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

· Conceptualize and set the best campaign merchandise plan for online campaigns

· Work together with operations to ensure smooth fulfilment process

· Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

· Service-oriented with strong interpersonal skills

· Candidate with retail or jewellery experience is an added advantage

· Dynamic, energetic, positive and driven to exceed targets

· Strong focus on self-improvement and performance

· Commercial awareness and sales drive – to sell more products through our multiple online platforms

· Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

· General interest in working in different platforms, and a good knowledge of excel

· Able to work retail hours, weekends and public holidays

· Able to start work within short notice will be an advantage