Clinic Assistant

CLINIC ASSISTANT

Company Name : The Good Healthcare Pte. Ltd.

Clinic Name : The Good Clinic

Location : 11A Boon Tiong Rd,#01-13 Singapore, 161011

Operating Hours :

Monday – Friday (8am - 2pm, 5pm - 8pm)

Saturday – Sunday (8am - 12pm)

Closed on Public Holiday

In this role, you will manage the clinic’s daily operations, ensuring efficient service delivery and high patient satisfaction.This role reports directly to the Medical Director.

• Open to SG / PR / WP
• Ability to speak Mandarin is an advantage as role involves communication with Chinese-speaking patients
• We welcome full-time applicants.

Responsibilities

• Patient registration and appointments management
• Perform simple triage and take measurements (temperature, weight, heigh)
• Handling enquiries (Calls, Email, Social media, SMS, WhatsApp)
• Billing, payments collection and reconciliation of financial transactions
• Process CHAS, Medisave and TPA claims, maintain records and track payments of TPA
• Assisting doctors with clinical procedures and administrative tasks
• Coordinate with external service providers, such as laboratories, imaging centres and specialist referral centres to arrange patient tests and procedures as required.
• Maintaining patient records in accordance with MOH guidelines
• Ensuring cleanliness and sterilization of clinic equipment and premises
• Stock management of medical supplies and consumables

Requirement

• Able to work independently and self-motivated.
• Patient obsession and focusing on bringing exceptional service to patients.
• A positive attitude and a genuine commitment at work
• Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
• Able to work shifts and on weekends
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.
• Computer savvy, able to use SGiMED Hummingbird
• Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.
• Any other administrative duties as instructed by Medical Director
• Able to commence work immediately or within short notice. Training will be provided.