🏥 CONTRACT QUALITY SERVICE MANAGEMENT EXECUTIVE – Fast Hire - #HJZ

📝 Key Responsibilities

• Manage and respond to patient/service feedback, ensuring timely resolution and closure
• Analyse feedback to identify trends, patterns and opportunities for service improvement
• Coordinate hospital-wide quality service initiatives, programmes and projects
• Plan and organise events, surveys and focus group discussions
• Prepare and maintain feedback dashboards and reports
• Present service feedback insights to hospital committees and workgroups
• Support initiatives to strengthen the organisation's service culture and patient experience
• Work closely with internal stakeholders to drive service excellence initiatives

🎯 Requirements

• Min Bachelor's Degree, preferably in Marketing, Communications, Psychology, Business or related disciplines
• At least 5 years of experience in Marketing Communications, Service Quality or related fields
• Healthcare experience is an advantage
• Strong writing and communication skills
• Prior experience in feedback / complaint management is preferred
• Strong interpersonal and stakeholder management skills
• Organised, creative, proactive and able to manage multiple projects
• Comfortable working independently under tight timelines
• Good knowledge of social media platforms
• Experience in data management / analytics is an advantage

If you are interested in any of the positions, do kindly dropyour most updated resume to [email protected]

Esther Lim Suk Hui
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599