Unified Communication Engineer

Job Description

• Primary handling voice incidents escalations
• Configuring and troubleshooting of CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, Cisco IP Phones, Cisco IP Communicator, Cisco Jabber, Cisco Voice Gateways (SIP, H323, MGCP)
• Configuring Cisco IP Phones, Expansion Modules, Extension Mobility Profiles, Voicemail, Cisco Jabber, Cisco IP Communicator,
• Upgrading IP Phone firmware in CUCM and CME to fix vulnerabilities.
• Monitoring alerts, collecting traces and debugs for voice incidents involving call flow issues.
• Remediating all endpoints, gateways and servers and making sure all are 100% compliant.
• Engaging Cisco TAC and working along with them to resolve complex incidents

Job Requirements

• Degree / Diploma in computer or Electronics Engineering
• CCNP Cisco Collaboration certification
• Minimum of 14+ years of related IP telephony / Unified Collaboration /Telepresence implementation or Administration experience including some of the following:
• Knowledge with TELISCA Call Recording troubleshooting
• Setup & maintenance of Cisco Collaboration and meeting products such as CUCM, CUC, IMP, CMS, TMS.
• Capable to install, integrate, maintain, modify, improve, enhance and upgrade the hardware and software of the Cisco Collaboration products
• Experience in administration of Cisco UC servers in Cisco UCS platform.
• Experience in setup & troubleshooting of H323, SIP Trunks, SCCP, MGCP Voice Gateways, etc
• Experience in Cisco IP Phones
• Experience in integration with AD, DNS, LDAP etc…
• Experience in Single Sign-On (SSO) setup and troubleshooting.
• Knowledge in Routing, Switching and SecurityKnowledge in Server, Local and Group Policy, User management, Services, etc