Infrastructure Engineer (Platform Operations) - Contract

Platform Operations Engineer / IT Infrastructure Engineer

· Work Arrangement: Onsite

· Employment Type: Contract - 12 months renewable contract

Key Responsibilities

• Oversee daily operational support and maintenance of critical infrastructure platforms across on -premises and hybrid environments, working closely with L1 vendor engineers and internal teams.
• Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery, high availability, monitoring, logging, and related infrastructure services.
• Lead complex incident management activities, including technical investigation, root cause analysis, recovery planning, resolution tracking, and post-incident follow-up.
• Coordinate vendor activities to ensure incidents, service requests, operational tasks, and technical deliverables are completed effectively and within agreed timelines.
• Review technical changes, service requests, implementation plans, and recovery approaches to ensure they are practical, secure, supportable, and aligned with architecture and operational standards.
• Support infrastructure refresh, upgrade, migration, and modernisation initiatives while maintaining platform stability and minimising downtime.
• Track project risks, issues, dependencies, action items, readiness status, and stakeholder follow-ups across internal teams and vendors.
• Maintain runbooks, SOPs, governance artefacts, operational documents, and infrastructure support documentation.

• Requirements
• Minimum 5 years of experience in infrastructure, platform operations, or mission-critical production support environments.
• Strong hands-on understanding of virtualisation, operating systems, storage, backup, networking, HA, DR, monitoring, observability, logging, and alerting practices.
• Experience working in vendor-supported operating models and managing external engineering or support teams.
• Able to support technical troubleshooting, incident deep dives, problem resolution, governance reviews, change assessments, and service request approvals.
• Experience coordinating technical project delivery, including risk tracking, dependency management, issue follow-up, and stakeholder updates.
• Must have: At least 2 years of experience in government or public sector environments is required.
• Data centre operations experience isa dvantageous.
• Strong communication, coordination, and stakeholder management skills across technical and non-technical teams.

Key Technical Stack

· VMware, Hyper-V, Nutanix

· Red Hat Linux and Windows Server

· Enterprise storage, backup, HA, and DRs olutions

· Monitoring, observability, logging, and alerting tools

· TCP/IP, DNS, routing, firewalls, loadbalancing, and network segmentation