DevSecOps Tech Lead (Day 2 Ops, Red Hat Openshift)

IBM Consulting is seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.

Key Responsibilities

Technical Leadership & Day 2 Operations

• Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs
• Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems
• Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies
• Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions
• Drive identification and remediation of technical debt, performance bottlenecks, and operational risks

User & Access Management

• Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines
• Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements

Team Management & Delivery

• Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability
• Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities
• Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations

Partner Management

• Engage solution partners to understand product lifecycle and plan upgrade roadmaps for platforms and applications.
• Establish working relationships to manage, prioritize and mitigate any risks arising due to CVE, EOS, compliance etc.

Client Engagement & Governance

• Act as the primary Day 2 technical point of contact for client stakeholders.
• Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership
• Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements

Required Professional and Technical Expertise

• At least 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles
• Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations
• Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification
• Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context
• Solid understanding of IT service management practices covering service requests, change management, incident and problem management
• Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment
• Willingness to work in an access restricted datacenter environment with limited access to personal devices.
• Singapore Citizen due to the security clearance requirement

Preferred Professional and Technical Expertise

• Prior working experience within Singapore's public sector, government agencies, or defence
• organisations.
• Familiarity with Singapore Government security classification frameworks and data handling requirements
• Working knowledge of data integration and ETL concepts; hands-on experience with tools such as Talend is a plus
• Python scripting skills for operational automation, monitoring, or administrative tasks
• Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity