Airport Ticketing & Reservation Executive

Company Overview

Alkanaah International Tours and Travel is the appointed General Sales Agent (GSA) for Saudia Airlines, a Five-Star Global Airline and member of SkyTeam, delivering premium air travel services.

Job Summary

Join Alkanaah International Tours and Travel as an Airport Ticketing & Reservation Executive to deliver exceptional customer service and manage comprehensive ticketing operations for Saudia Airlines, contributing to business growth and operational excellence.

Responsibilities

• Manage customer bookings and walk-in inquiries by overseeing the entire ticketing process to ensure accuracy and customer satisfaction
• Process reservations, confirmations, amendments, cancellations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance efficiently to support seamless travel experiences
• Respond promptly and professionally to inquiries from passengers, travel agents, corporate clients, and BSPs via phone and email to resolve issues and provide information
• Update and maintain customer profiles and frequent flyer member accounts to ensure data accuracy and personalized service
• Communicate current promotions and assist customers with programme materials and forms to enhance customer engagement and loyalty
• Address customer feedback and complaints by coordinating with backend support teams to achieve timely resolution and improve service quality
• Participate in strategic planning activities including needs analysis and budget input to support business objectives and operational improvements
• Identify new business opportunities and sales leads during team meetings to contribute to revenue growth
• Coordinate logistics for ticket handling and related events to ensure smooth operational flow
• Stay informed on market trends, airline requirements, and industry developments to maintain competitive knowledge and compliance
• Perform additional duties as assigned by management to support operational efficiency and continuous improvement under the Quality Management System

Required competencies and certifications

• Demonstrate proficiency in air ticketing and Global Distribution System (GDS), particularly Amadeus, to execute ticketing and reservation tasks accurately
• Apply a minimum of 2 years of relevant experience in reservations and ticketing with a strong understanding of airfares and airline systems to perform core responsibilities effectively
• Work independently, maintain patience, and perform effectively under pressure to manage high-volume customer interactions
• Use strong interpersonal and communication skills to collaborate effectively within the team and with customers

Preferred competencies and qualifications

• Knowledge of the Sabre system to expand ticketing system capabilities and support diverse customer needs
• Proficiency in Chinese language to communicate with Mandarin-speaking customers for enhanced service inclusivity and effective communication

Other Information

Working conditions

• Shift work (including nights, weekends, and public holidays)
• Fast-paced environment
• Standing for long periods
• High passenger interaction daily