Senior Forward Deployed Engineer (FDE)

Be a Part of BES (SG) TECHNOLOGY PTE. LTD.

BES is building the future of construction digitalization. We are moving from manual, rule-based systems to AI-driven systems to enhance productivity, revenue, efficiency, and competitiveness.

Understand→ Design → Develop → Review → Deploy → Troubleshoot → Train → Lead

We are seeking a highly skilled Senior Forward Deployed Engineer (FDE) who embed directly with major clients to architect, deploy, and scale complex software, data, or AI systems in real-world production environments, bridging the gap between external enterprise needs and internal product engineering. In particular, a Senior FDE is a high-impact, customer-facing technical role. This role should demonstrate strong customer-facing communication, technical ownership, problem-solving, project coordination, and mentoring capabilities.

You will be assigned as a senior RPCD (Customer Requirements, Product, Coding, Deployment) too, responsible for managing the full technical lifecycle; from customer requirement analysis and product development to deployment and post-deployment support. This senior position oversees translating client feedback into functional software, writing clean code, and managing safe system deployments.

Key Phases of RPCD

• Requirements: Gathering and defining what the customer or market needs. This stage uses tools to outline features, constraints, and goals.
• Product: Designing the solution blueprint, user experience (UX), and architecture based on those requirements.
• Coding: The actual building and development phase where engineers write the software or construct the product.
• Deployment: Delivering the completed product or code update into the production environment so the customer can use it.

Roles and Responsibilities

1. Customer Requirement Analysis and Customer Integration: Embed with client technical teams to scope requirements, design architectures, and build tailored technical solutions

• Gather, analyze, and clarify customer technical and functional requirements.
• Translate customer requirements into clear technical specifications and development tasks.
• Evaluate feasibility, technical complexity, effort, resources, and delivery timelines.
• Communicate technical solutions and limitations to customers and internal stakeholders.

2. Product Coding: Write production-grade code, build MVPs, and configure cloud infrastructure

• Write clean, scalable, maintainable, efficient, and reliable code following established coding standards.
• Ensure code quality, maintainability, performance, and compliance with development standards.
• Perform debugging, integration, setup automated tests, technical troubleshooting and performance optimization.
• Conduct code reviews to ensure code quality, maintainability, security, and adherence to coding standards.

3. Product Development & Implementation: Product feature implementation, push code safely through staging into production environments

• Design, develop, customize, and maintain product features based on customer requirements.
• Integrate new features with existing systems, applications, and third-party components.
• Participate in architecture and technical design discussions.
• Analyze and resolve complex technical issues during development and deployment.

4. On-Site Deployment Management: Coordinate and execute customer-site deployments, including system configuration, installation, integration, testing, troubleshooting, technical support, and customer training, ensuring successful and timely product implementation

• Plan and execute product deployment and implementation at customer sites.
• Manage installation, configuration, integration, testing, and system validation.
• Troubleshoot deployment and production issues.
• Coordinate with customers and internal teams to ensure smooth and timely implementation.
• Provide technical support and customer training when required.

5. Server Deployment & System Monitoring: Manage and execute server deployment and configuration; track live performance, check logs, and fix production bugs

• Manage server installation, configuration, application deployment, and system integration for customer and internal environments.
• Monitor system performance, availability, and stability.
• Analyze logs and system issues and coordinate troubleshooting activities.
• Perform system health checks and support post-deployment optimization.
• Translate field learnings and recurring client challenges back to internal product and engineering teams to shape core platform roadmaps.

6. Outsourced Development Management: Assess the feasibility and expected workload of outsourced development projects

• Evaluate outsourced development workload, technical complexity, resources, and timelines.
• Define development scope, technical requirements, and expected deliverables for external vendors.
• Review vendor estimates and development progress.
• Monitor outsourced development quality, schedule, and delivery.

7. Internal Training & Knowledge Transfer: Prepare training materials, technical documentation, and hands-on exercises to support internal staff in understanding and using the product effectively

• Develop and deliver internal training on product features, technical implementation, configuration, and troubleshooting.
• Conduct knowledge-sharing sessions for development, support, and operations teams.
• Prepare technical documentation, training materials, and deployment procedures.
• Provide technical mentoring and guidance to junior team members.

Core Requirements & Skills

• Bachelor's degree or above in Computer Science, Software Engineering, Information Technology, or a related field.
• 5+ years of experience in software development, system implementation, technical support, or a similar role.
• Strong experience in customer requirement analysis, technical solution design or customer-facing technical architecture experience.
• Solid software development and debugging experience.
• Experience with server deployment, system integration, and production troubleshooting.
• Hands-on experience with cloud services, SQL optimization, and modern data/AI frameworks.
• Experience working directly with customers and managing technical implementation projects.
• Experience coordinating with external vendors or outsourced development teams.
• Good understanding of software development lifecycle (SDLC).
• Advanced programming proficiency in Python or similar languages; strong command of Linux.
• Ability to analyze technical issues and provide practical solutions.
• Strong communication skills in both technical and business contexts.
• Willingness to travel for customer on-site deployment and implementation, if required.