Accounts Manager

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team.

Responsibilities

• Serve as the main point of contact for the client’s concerns and needs
• Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs
• Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Responsible for keeping current customers satisfied and delivering exceptional customer service
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Collect and analyse data to learn about customer behaviour
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customers’ usage of the product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships

Requirements

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred
• Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategise and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience