Product Manager - Digital Service Platform (Public Sector)

About the Role
The Product Manager owns the product direction for partner-facing digital services, integration journeys, and operational workflows. The role focuses on improving partner onboarding, reducing operational friction, enabling secure and scalable integrations, and ensuring that partner-facing products support business, governance, and service delivery outcomes.

• Define the PX product vision, roadmap, priorities, and measurable partner outcomes.
• Translate partner needs, integration requirements, support issues, and business workflows into user stories and backlog priorities.
• Prioritise features that improve partner onboarding, API adoption, workflow efficiency, SLA compliance, and integration success.
• Coordinate with technology vendors, consultants, contractors, suppliers, internal project teams, and cross-functional stakeholders to improve data flow, collaboration, governance alignment, and project lifecycle visibility.
• Track PX metrics such as onboarding time, partner satisfaction, integration completion rate, API usage, SLA adherence, incident trends, and support volume.
• Make product trade-offs that balance partner experience, operational feasibility, governance controls, and technical scalability.

Preferred Skills

• Strong product management experience in partner-facing platforms, B2B services, digital service delivery, or ecosystem products.
• Ability to translate partner journeys, operational workflows, integration needs, and business constraints into clear product priorities and user stories.
• Good understanding of API-enabled services, system integrations, data exchange, service reliability, and platform scalability considerations.
• Experience working with engineering, operations, security, compliance, legal, and business stakeholders to deliver governed digital services.
• Strong analytical skills, with the ability to define success metrics, interpret product data, track adoption, and use insights to prioritise improvements.
• Ability to balance partner experience, operational feasibility, policy requirements, and technical trade-offs in decision-making.
• Excellent communication and stakeholder management skills, including the ability to align multiple parties around roadmap priorities, risks, and delivery outcomes.
• Experience with agile delivery, backlog management, sprint planning, release coordination, and iterative product improvement.
• Familiarity with Built Environment digital delivery, common data environments, BIM-enabled workflows, construction collaboration, or digital handover processes would be advantageous.