Restaurant Supervisor

As a Restaurant Supervisor of IL Toro, you shall willingly and diligently carry out

the duties assigned to you from time to time, including but not limited to the following:

1. Customer Interaction

• Greet customers with a warm, friendly attitude.
• Present menus and offer recommendations or explain specials.
• Take accurate food and beverage orders, including special dietary requests.
• Relay orders to the kitchen or bar clearly and correctly.
• Ensure guests are comfortable and satisfied throughout their meal.
• Respond to guest questions and concerns politely and promptly.
• Handle complaints calmly and professionally or escalate when needed.

2. Food &Beverage Service

• Serve food and drinks in a timely and courteous manner.
• Check back after serving to ensure everything is to the guest’s liking.
• Clear dishes and utensils between courses and after meals.
• Prepare and serve side items like bread, water, or condiments when required.
• Assist with packing takeout or leftovers for guests if needed.

3. Billing &Payments

• Prepare checks accurately.
• Process various forms of payment (cash, card, mobile apps).
• Provide correct change and receipts.
• Thank guests and invite them to return.

4. Setup &Cleanliness

• Set tables before service with clean linens, cutlery, glassware, and menus.
• Reset and sanitize tables after guests leave.
• Keep the dining area clean, organized, and presentable.
• Maintain cleanliness of side stations and service areas.

5. Teamwork &Support

• Communicate effectively with kitchen and other staff.
• Help other servers or staff during peak hours or busy sections.
• Attend pre-shift meetings and training sessions.
• Report any issues or incidents to management.

6. Health, Safety& Compliance

• Follow hygiene and food safety standards at all times.
• Wear clean, appropriate uniform or dress code.
• Adhere to safety protocols when handling hot dishes, spills, or cleaning materials.