Order fulfilment Assistant

Company Overview

ZEN’YU is an authorized distributor of premium sports, medical, and lifestyle products from Germany, UK, Europe, Australia, and New Zealand. It sells through medical and sports resellers, its online store www.360activ.com, and marketplaces like Redmart, LazMall, ShopeeMall, NTUC Online, Decathlon, and Amazon.

Job Summary

The Order Fulfillment Assistant supports logistics and supply chain operations by accurately processing, packaging, and shipping customer orders on time while assisting with customer communication and workflow improvements.

Responsibilities

• Pick and pack products accurately according to order specifications to ensure correct fulfillment
• Prepare shipping labels and documentation to facilitate timely delivery
• Update inventory records and track shipments to maintain accurate stock levels
• Liaise and coordinate with customers on order status and inquiries through email, live chat, video, phone, and social media channels
• Respond promptly to customer queries to provide effective support and maintain satisfaction
• Escalate serious complaints or issues to appropriate personnel for resolution
• Process customer orders accurately and promptly to meet delivery deadlines
• Collaborate with ecommerce teams to support online order fulfillment and improve workflow efficiency
• Provide additional customer service support as part of the team to enhance overall service quality
• Support senior team members and learn operational procedures to develop skills and knowledge

Required competencies and certifications

• Completion of GCEO / N levels
• At least 2 years of related experience

Preferred competencies and qualifications

• Proficient in using Microsoft Word, Excel, and PowerPoint to support documentation and reporting
• Good customer service and communication skills to effectively interact with customers
• Organised, responsive, and able to work independently with minimum supervision to manage tasks efficiently

Other Information

Highlights:

• Medical/dental benefits, birthday leave, and staff discount
• Opportunity to move to ecommerce role

Location: 160 Paya Lebar Road #02-04, ORION@Payalebar (409022)