ASSISTANT BRANCH MANAGER

1. Cashier and Lobby

· Able to handle transactions effectively during rush hours

· Be familiar with POS machine and interface

· Be accurate in all transactions: purchase, return, cancel

· Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

· Perform standard POS opening and closing procedures without supervision

· Prepare and handle cash deposits accurately and according to SOP

· Packing of breads for customer according to SOP

· Dispense products from back kitchen

· Assist customers in product enquiries, product pricings, promotions, etc

· Perform suggestive selling and upsell products to customers

· Achieve 99.5% accuracy in cash transactions

· Must be able to name all products and know what the ingredients in each product are

2. Kitchen

Topping Section

· Process topping for respective bread and danish types according to SOP

· Euro bun toppings (in applicable outlets)

· Prepare ingredients and fillings for all bun type products

· Learn all products and know what are the ingredients in each product

· Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section:

· Be equipped with knowledge on using the right and required ingredients per product

· Ensure right ingredients are used per product, at the correct weight per ingredient

· Perform Sweet bun, Danish, Euro, Toast shaping

· Perform filling for sweet breads according to product

Oven Section:

· Ensure right temperature and time setting per product being baked

· Be equipped with the right and proper knowledge for each product before baking

Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

3. General:

· Ensure clean, tidy and hygienic station and overall kitchen environment

· Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)

· Able to setup and perform various roles without supervision

· Able to perform quality control and reject inferior products

· Able to dispense and display products in an organized manner

· Project friendly and positive image to customers

· Outlet and Display cleanliness

· Tray and tongs cleaning

· Able to handle customer requests and enquiry

· Handle cake bookings and enquiries

· Coordinate cake orders, deliveries and packaging

· Able to handle customer feedback and inquiry and submit report

· Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift

· Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition

· Planning of product schedule to ensure hot bread at all times and no excess products being held or run out

· To schedule the manpower arrangement to achieve operation effectiveness.

· Demonstrates good people handling skills, able to motivate others to achieve shift objective

· Coach and provide feedback to staff on product Quality

· Ensure no run out or excessive stocks

· Order stocks for the outlet

· Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks

· Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning

· Assist to recruit new staff and handle the interview

· To do month end stock take

· Responsible for outlet’s Profit & Loss (P&L)

· Conducting staff performance appraisal

· Liaising with external vendor such as cleaner, pest control etc.

Oversee 1 outlet operations