Customer Service Assistant (Call Centre)

About the role

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.

• Provide real-time service recovery to affected parties when required, in accordance with established procedures.

• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.

• Support additional operational areas beyond P2P services as and when the operational scope is expanded.

• Perform ad hoc tasks as assigned by the superior (s)

What we're looking for

• Possess good interpersonal and hearing skills

• Ability to work well in a team and independently

• Previous experience in a customer service or call centre role is preferred

• A positive attitude and a willingness to go the extra mile for our customers

• Willingness to work shifts