Regional Assistant Manager, IT Consultant

Job Summary

The Regional IT Consultant’s key responsibility is to support workflow system (Outsystems). The candidate is also required to drive the adoption and implementation of innovative digital technologies across the region. This role ensures alignment between business objectives and IT strategies, delivering scalable solutions that enhance operational efficiency, customer experience, and digital transformation initiatives. The consultant will collaborate with cross-functional teams, manage regional projects, and provide technical expertise to support digital platforms and tools.

Key Accountabilities

1. Workflow System Support and Maintenance:

• Design, develop and maintain apps and workflows in Outsystems
• Support integration of Outsystems with other systems
• End user support

2. Digital Solutions Implementation:

• Design, deploy, and maintain digital solutions that meet regional business needs
• Ensure seamless integration of new technologies with existing systems

3. Web Development & Application Support:

• Develop and maintain web-based applications using technologies such as .NET, C#, HTML, CSS, JavaScript and Python
• Support API integrations and ensure secure, scalable architecture

4. Project Management:

• Lead regional IT projects from planning to execution, ensuring timely delivery and compliance with global standards
• Monitor project progress, manage risks, and report status to stakeholders

5. Stakeholder Collaboration:

• Work closely with business units, global IT teams, and vendors to identify requirements and deliver solutions
• Act as a regional point of contact for digital initiatives and support

6. Innovation & Optimization:

• Identify opportunities for process automation and digitalization
• Evaluate emerging technologies and recommend adoption strategies

7. Team Management:

• Mentor and coach team members, providing guidance
• Foster collaboration, knowledge sharing and teamwork

8. Support & Training:

• Provide technical support for digital tools and platforms
• Conduct training sessions for end-users to ensure effective utilization of solutions

9. Compliance & Security:

• Ensure all solutions adhere to cybersecurity, data privacy, and compliance standards

Key Job Requirements

1. Technical Skills:

• Experience in Outsystems
• Strong knowledge of web development frameworks (.NET, C#, ASP.NET) and front-end technologies (HTML, CSS, JavaScript)
• Familiarity with APIs, cloud platforms (Azure, AWS), ERP systems, and automation technologies
• Understanding of database management (SQL Server, Oracle)

2. Soft Skills:

• Excellent communication and stakeholder management skills
• Strong problem-solving and analytical abilities
• Ability to work independently and manage multiple priorities
• Ability to actively research and propose solutions
• Ability to lead and guide team members

Critical Work Experience

• 5+ years in IT roles with a focus on workflow (Outsystems), digital solutions, system integration, or IT project management
• Regional or multi-country experience preferred

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• ITIL, PMP, or relevant cloud/web development certifications