CUSTOMER SERVICE / CONCIERGE

Working Hours: 6 Days Work Week, Rotating Shift

Duties:

• Manage the Information Counter and attend to shoppers’ enquiries, feedback and complaints effectively with a professional and pleasant disposition at all times.
• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing routines, stock-taking activities, and other counter-related processes.
• Support the execution of mall promotional campaigns, such as administering redemptions, lucky draws and contests etc.
• Support the implementation of the group loyalty programme at mall level, by promoting the loyalty programme / app to shoppers, registering new members and handling complimentary parking and gift voucher redemptions etc.
• Support a customer centric culture and strive for operational excellence for self and within the team.
• Perform related duties as assigned by your manager.

Requirements

• At least 1 -2 years of work experience in frontline or customer service roles/environment.
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Able to work Rotating shift , Weekends, and Public holidays

Interested Applicants, Please click apply now or Whatsapp to +65 8792 4136

Ellen Lee Wei Xin
R2198644
Revup Proservices Pte Ltd
EA.24C2366