Senior Business Support Specialist, Operations

Responsibilities

• Assist Operations Manager in overseeing the operations, which include warehousing and customer service functions.
• Ensure activities performed are adhere to ISO, GDPMDS, 5S standards.
• Lead a team of warehouse and administration personnel to ensure that services provided meet customer's requirements and expectations.
• Establish key performance indicators (KPIs) and monitoring to ensure program targets are met.
• Analyze performance and activity indicators to identify improvement opportunities.
• Control and manage purchases, headcount and overtime.
• Process mapping for new or changed business requirements.
• Drive for cost savings and productivity initiatives for customers.
• Identify and schedule training for warehouse and administration personnel.
• Ensure staff adhere strictly to operational procedures.

Qualifications

• Minimum 3 years of relevant experience in warehouse operations / customer service.
• Positive mindset, team player and high desire for learning.
• Detail oriented, analytical and innovative.
• Adaptable to fast-moving work environment.