Dental assistant cum receptionist

Clinical Assistance Job Description

Responsibilities

• Assist the dentist during chairside procedures and dental treatments to ensure smooth operations and patient comfort
• Prepare and maintain dental instruments, materials, and equipment following MOH and clinic protocols for safety and compliance
• Prepare patients for treatment and ensure their comfort throughout procedures
• Mix and prepare dental materials as required for treatments
• Assist in taking dental radiographs to support diagnosis and treatment planning
• Greet patients and manage check-in and check-out processes to ensure a positive patient experience
• Educate patients on oral hygiene, post-operative care, and clinic services to promote oral health
• Discuss treatment plans and provide clear explanations of procedures and costs to patients
• Maintain patient confidentiality and uphold service standards at all times
• Answer phone calls and respond to WhatsApp or online inquiries promptly and professionally
• Schedule and manage patient appointments, coordinating follow-ups and recalls to optimize clinic workflow
• Maintain clinic inventory by performing stock checks and ordering supplies as needed to ensure availability
• Maintain accurate patient records and assist with data entry to support clinical documentation and compliance
• Comply with MOH and regulatory guidelines for clinical documentation and record-keeping
• Assist with billing, payment collection, and issuing receipts and invoices to ensure accurate financial transactions
• Maintain cleanliness and hygiene of clinical and reception areas according to SOPs and infection control protocols
• Assist with daily clinic opening and closing routines to support operational readiness
• Support marketing and community outreach events such as distributing flyers and conducting dental talks
• Participate actively in training sessions, team meetings, and performance reviews to contribute to continuous improvement
• Perform any other duties assigned by the clinic manager or dentist to support clinic operations

Benefits

• 10 days annual leave
• good attendance bonus per month (no MC, unpaid leave, or annual leave)
• monthly incentive for meeting KPIs
• Up to 50% discount on dental treatment depending on procedures
• Medical consultation subsidy after 2 years of service and performance review