Hybrid Cloud Engineer (L2)

Role Summary

Provide Level 2 operational support for Hybrid Cloud infrastructure covering Windows Server, VMware, Nutanix, AWS and Azure environments. Responsible for incident resolution, monitoring, patching, lifecycle management, automation, and operational excellence.

· Windows Server 2016/2019/2022,Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM

· VMware vSphere, ESXi, vCenter,DRS, HA, SRM

· Nutanix Prism, AHV, AOS, CVM,LCM

· AWS: EC2, VPC, IAM, ELB, EBS,S3, Route53, CloudWatch

· Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery

· Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

· Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.

· Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.

· Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

· Manage Windows, VMware, Nutanix, AWS and Azure environments.

· Perform incident, problem, change and service request management.

· Execute patching, vulnerability remediation and compliance activities.

· Participate in disaster recovery planning, testing and execution.

· Maintain SOPs, runbooks, CMDB and operational documentation.

· Coordinate with OEM vendors and cloud providers for issue resolution.

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.

L2: 5-8 Years