Temp Executive, Tripartite Alliance for Dispute Management (TADM) at Jurong East, $11/hr- $15/hr (Office hours)

- 6 months contract

- $11/hr- $15/hr (Depends on qualification)

- Mon-Fri, 8.30am-6pm / 9am-6.30pm

- Jurong East

Job Responsibilities:

Case Management

• Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory
• Advise members on any workplace-related matters/ disputes at Tripartite Alliance for Dispute Management (TADM) at NTUC (stationed in Jurong East)
• Provide assistance to resolve the employment disputes of members and companies such as through mediation
• Follow through a case from advisory to reaching an agreed settlement for members
• Ensure accurate and timely documentation of cases
• Coordinate with relevant parties on employability and employment for members who require placement assistance

Customer Service

• Provide efficient counter services according to duty roster
• Encourage member retention

Operations Support

• Identify processes or SOPs to enhance TADM at NTUC Operations effectiveness
• Liaise with Tripartite partners and unions to manage cases.
• Provide guidance to junior case officer

Advocacy & Outreach

• Participate in Labour Movement Policy discussions to champion workers’ cause
• Assessment and analysis of data and trends
• Conduct case sharing and exchanges in Labour Movement

Others

• Engage in any other duties and ad hoc projects as assigned

Period:

• 6 months contract
  
  

Location:

• Jurong East

Working hours:

• Mon-Fri, 8.30am-6pm / 9am-6.30pm

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Salary:

• $11/hr- $15/hr (Depends on qualification)

Requirements:

• At least 5 – 10 years of experience in HR or industrial relations
• Able to lead and collaborate well in a team
• Good knowledge of employment laws and ability to apply employment laws in handling grievances
• Comfortable with using multiple IT systems for resolution of cases
• Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners
• Independent and possess strong analytical and problem-solving skills
• High perseverance, takes initiative and willing to go the extra mile for members

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

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