Customer Service Executive

Job Summary

Join Team AutoPro as a Customer Service Executive to deliver exceptional customer experiences by assisting clients with inquiries, coordinating repairs and insurance matters, and managing administrative tasks in a fast-paced automotive environment.

Responsibilities

• Assist clients with accident reporting, inquiries, appointment scheduling, and post-accident support to ensure smooth service delivery
• Coordinate repair work updates and schedules with clients to maintain clear communication and satisfaction
• Liaise with insurance companies to arrange survey schedules and facilitate claims processing
• Collaborate with internal teams to address customer needs promptly and efficiently
• Maintain accurate customer records and conduct timely follow-ups to enhance customer experience
• File accident reports promptly and prepare necessary notices for insurance companies to support claims
• Manage email correspondence and update the client database to ensure information accuracy
• Perform assigned administrative duties to support daily operations and customer service functions
• Apply strong attention to detail and a customer-first attitude in all interactions and tasks
• Multitask effectively in a dynamic, fast-paced environment to meet operational demands
• Use MS Office proficiently to complete administrative and communication tasks

Required competencies and certifications

• Proficiency in English to communicate effectively with clients and internal teams
• Computer proficiency, including MS Office, is required

Preferred competencies and qualifications

• Fluency in Mandarin to assist Mandarin-speaking clients and facilitate communication

Other Information

• Salary up to $3,300, based on attitude, experience, and qualifications
• 6-Day Work week (Early knock-off on Saturdays) + one additional Saturday off per month upon confirmation
• Career growth opportunities prioritizing attitude and professional development
• Learn more about us: www.teamauto.sg