Senior / System Support Officer

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

We are looking for a Senior / System Support Officer to provide technical support to end users and manage the full lifecycle of IT hardware and software assets.

IT Asset Management & Lifecycle

• Manage procurement, deployment, maintenance, upgrades, and end-of-life (EOL) of IT hardware and software.
• Ensure timely renewal of licenses and compliance with licensing agreements.
• Track warranties and coordinate hardware repairs or replacements.
• Recommend hardware/software solutions based on business needs and cost-effectiveness.
• Maintain an accurate and up‑to‑date IT asset inventory.
• Develop and enforce asset management policies and procedures.
• Work with vendors and procurement teams for sourcing and asset management.
• Monitor software usage and ensure alignment with security policies.

IT Operations & Project Support

• Support IT relocation activities, new setups, and scheduled deployments.
• Provide analysis and reporting for asset tracking and performance.
• Work closely with internal teams to ensure smooth IT operations.
• Lead or support ad‑hoc IT initiatives and evaluations.
• Serve as an escalation point for asset management and technical support issues.

Governance

• Manage local licensing and compliance requirements.
• Apply ITIL best practices.
• Adhere to organisational IT policies and procedures.

How to Succeed

• Diploma in IT, Computer Science or related field.
• ITIL certification preferred; Asset Management/Procurement certifications are a plus.
• 3–5 years’ experience in IT asset management, technical support, or IT operations.
• Strong understanding of hardware/software lifecycle and asset inventory tools.
• Knowledge of procurement, vendor management, and software licensing models.
• Strong communication, attention to detail, and a proactive mindset.
• Ability to lead asset-related initiatives and drive process improvements.

Job Highlights

• Free Shuttle bus service from Bishan & Caldecott MRT Stations.
• Subsidised staff meals.
• Work for an organisation that gives back to the community.