Maintenance Manager (Security Systems)

Job Responsibilities

1. Maintenance Operations

• Plan, manage, and supervise all preventive and corrective maintenance activities.

• Ensure maintenance works are carried out according to agreed schedules, service contracts, and company procedures.

• Monitor the performance and reliability of security systems at customer sites.

• Ensure timely response to breakdowns, faults, and emergency service requests.

• Review recurring system faults and implement appropriate corrective actions.

• Ensure all maintenance works are properly documented and recorded.

2. Security Systems

Oversee maintenance and troubleshooting of various security systems, including:

• CCTV surveillance systems

• IP cameras and video management systems

• Access control systems

• Card readers, biometric readers, and door controllers

• Intrusion and alarm systems

• Intercom and video intercom systems

• Barrier gates and turnstile systems

• Visitor management systems

• Automatic doors and related security equipment

• Network infrastructure related to security systems

3. Team Management

• Lead, supervise, and manage maintenance engineers, technicians, and service staff.

• Allocate daily work assignments and service calls.

• Monitor technical officers' productivity, workmanship, and attendance.

• Provide technical guidance and support to maintenance personnel.

• Conduct training and coaching to improve technical competency.

• Evaluate staff performance and recommend training or improvement plans where necessary.

• Ensure technical officers comply with company safety procedures and work standards.

4. Preventive Maintenance

• Develop and maintain preventive maintenance schedules for customers under maintenance contracts obligation.

• Ensure scheduled maintenance is completed within the required timeframe.

• Conduct regular inspections of critical security systems.

• Identify potential equipment failures before they affect system operations.

• Recommend replacement or upgrading of obsolete or unreliable equipment.

5. Corrective Maintenance & Troubleshooting

• Take ownership of major or recurring technical problems.

• Assist technical officers in diagnosing complex hardware, software, network, and system integration issues.

• Coordinate with suppliers, manufacturers, and subcontractors when specialist support is required.

• Ensure faults are resolved within agreed response and resolution times.

• Review major breakdowns and prepare recommendations to prevent recurrence.

6. Customer & Service Contract Management

• Maintain good working relationships with government sector customers and management teams.

• Attend customer meetings when required to discuss maintenance performance and technical issues.

• Ensure service level agreements (SLAs) and maintenance contract requirements are met.

• Monitor customer complaints and ensure timely resolution.

• Prepare maintenance reports, service summaries, and technical recommendations for customers.

• Support the Project/Sales team in contract renewal and customer retention activities.

7. Service Planning & Scheduling

• Manage quarterly maintenance schedules.

• Prioritise urgent breakdowns and critical customer sites.

• Coordinate manpower, tools, spare parts, and equipment required for maintenance works.

• Ensure sufficient manpower is available for planned and emergency service requirements.

• Monitor outstanding service calls and ensure they are closed promptly.

8. Spare Parts & Inventory

• Monitor the availability of critical spare parts and replacement equipment.

• Work with our logistic project engineers to maintain appropriate inventory levels.

• Review spare parts usage and identify frequently replaced components.

• Ensure proper control and accountability of tools, testing equipment, and company assets.

9. Documentation & Reporting

• Review and approve service and maintenance reports.

• Maintain accurate records of equipment faults, repairs, replacements, and preventive maintenance.

• Prepare monthly maintenance performance reports.

• Provide management with recommendations for improving maintenance operations.

• Monitor key performance indicators such as:

- Response time
- Resolution time
- Preventive maintenance completion rate
- Repeat breakdown rate
- Customer complaints
- Technical Officers productivity
- SLA compliance

10. Safety & Compliance

• Ensure all maintenance activities comply with workplace safety requirements and company policies.

• Conduct risk assessments and ensure appropriate safety measures are implemented.

• Ensure technical officers use proper PPE, tools, and testing equipment.

• Ensure maintenance works comply with applicable Singapore WSH regulations, customer requirements, and industry standards.

• Investigate and report accidents, incidents, and safety issues when required.

11. Project & Installation Support

• Provide maintenance input during the design and installation stages of new security system projects.

• Work closely with the Project and Engineering teams to ensure systems are designed for effective long term maintenance.

• Review system handover documents, as-built drawings, equipment lists, and warranty information.

• Support project teams during testing, commissioning, and handover.

• Ensure maintenance teams receive proper system training before taking over newly completed projects.

Job Requirements

- Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Computer Engineering, or a related technical field.

- Relevant technical certifications in security systems will be an advantage.
Minimum 5–8 years of relevant experience in security systems, ELV systems, building systems,

electronics, or related technical services.

• At least 2–3 years of supervisory or management experience.

• Experience managing maintenance contracts and service teams is preferred.

• Experience in government projects will be an advantage.