Job is active
IT Support
2 000 – 3 000 $
About this job
- Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
- Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
- Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
- Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
- Attend daily support meeting to update new issues and resolution progress.
- Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.
Market insight
55% below median5 509 $
5 509 $5 509 $
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The employer lists 2 000 – 3 000 $ for this role at APTSYS TECHNOLOGY SOLUTIONS PTE. LTD. in Bishan. For comparison, the local market median is about 5 509 $ based on 1 234 similar offers.
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