Production Support Engineer, Java (Banking, 1-year renewable contract)

Dear Applicant,

If you or someone you know is interested, please send the CV directly to [email protected] (most preferred, as I may overlook some CVs due to the high volume).

Please note that visa sponsorship is not available at this time.

Key Responsibilities

• Provide Level 3 Production Support by investigating production incidents, performing root cause analysis, and resolving production defects.
• Develop, test, and implement code fixes and change requests (CRs), ensuring high-quality, production-ready solutions.
• Collaborate with development, platform, testing, business, and support teams to deliver timely resolutions and system enhancements.
• Review technical solutions and code, participate in defect triage, and coordinate code reviews and production deployments.
• Maintain project documentation in Jira and Confluence, and manage source code using Git.
• Take end-to-end ownership of production issues, from investigation through deployment and post-release validation.
• Guide and coordinate offshore development teams while driving continuous improvements to application stability and performance.
• Participate in Agile ceremonies, production releases, and major incident support when required.

Key Requirements

• 8–10 years of hands-on experience in Java/J2EE development, preferably within banking or financial services.
• Strong technical expertise in Java 8, Spring, Spring Boot, Microservices, Apache Camel, Spring Batch, Git, Maven, REST APIs, JSON/XML, and SOA.
• Experience designing, developing, and maintaining scalable, production-quality applications.
• Hands-on experience with Splunk, JUnit, Mockito, Linux/Bash scripting, and CI/CD or DevOps practices.
• Proven experience providing L2/L3 Production Support, including incident investigation, root cause analysis, defect resolution, production deployments, and SIT/UAT support.
• Good understanding of API development, enterprise integration, and distributed systems.
• Experience working in Agile environments with strong problem-solving, communication, and stakeholder management skills.
• Willingness to support production releases, weekend deployments, and critical incidents when required.
• Experience with OpenText TeamSite or Adobe Experience Manager (AEM) is an added advantage.