Guest Experience Associate

Company Overview

Alma House is located near the Singapore River in a historic modernist building hosting a creative cluster of trendy shops, restaurants, and lifestyle venues showcasing the city’s most progressive offerings.

Job Summary

You will manage the guest experience from pre-arrival to post-departure, handling reservations, check-ins, check-outs, and lounge operations while maximizing room occupancy and ensuring smooth coordination with back-of-house teams.

Responsibilities

• Anticipate and respond to guest needs and queries throughout their stay to enhance overall guest satisfaction
• Perform reservation management, guest greeting, check-in, and check-out duties across shifts
• Manage the hotel lounge during shifts by engaging guests and upselling lounge offerings
• Operate the Property Management System (PMS) to manage room inventory, assign rooms, and maximize occupancy
• Coordinate effectively with back-of-house teams to resolve guest issues and ensure compliance with Standard Operating Procedures (SOPs)
• Monitor and follow up on billing matters to ensure accuracy and guest satisfaction
• Demonstrate passion for service by creating memorable guest experiences and exceeding expectations

Required competencies and certifications

• Minimum 1 year of relevant experience in hospitality service or hospitality studies
• Proficiency in English for clear internal and external communication
• Willingly to do shift work (Mon to Sun, no night shift)

Preferred competencies and qualifications

• Resourcefulness, proactivity, and teamwork skills to support daily operations
• Curiosity and eagerness to learn new skills and expand responsibilities
• Flexibility to adapt and contribute beyond assigned duties for the property’s success