Case Manager / Care Coordinator

Who Are We:

Stroke Support Station (S3) is a Singapore-based non-profit with a big heart and an even bigger mission: to help stroke survivors and their caregivers live fuller, more empowered lives.

We do this through holistic, person-centred programmes that support rehabilitation, build confidence, and strengthen community reintegration. From wellness and specialised activities to caregiver support and advocacy, S3 brings together healthcare professionals, partners, volunteers, and the wider community to walk alongside survivors throughout their recovery journey.

If you believe in impact, collaboration, and creating meaningful change then this might be your next chapter.

What You'll Do:

Client Care Coordination & Support

• Process and schedule new referrals in a timelymanner
• Conduct initial client assessments duringadmission using the BPSS framework
• Conduct reassessments at designated review timepoints
• Assess clients’ and caregivers’ psychosocial andemotional support needs, and provide basic emotional support, supportivelistening, and follow-up sessions where appropriate under the guidance of aCase Manager
• Assist clients/caregivers with appropriateinformation, referrals, and community resources
• Highlight cases requiring psychosocialintervention to the Case Manager prior to multidisciplinary team (MDT)discussions, and collaborate with the MDT to support appropriate interventionsunder the Case Manager’s guidance where appropriate.
• Conduct joint home visits with Case Managers, ormultidisciplinary team members where required

Financial & Subsidy Administration

• Conduct means testing for all clients
• Perform and update straightforward/standard financialassessments for clients requiring financial assistance
• Track client’s subsidy change by running thesubsidy change report twice every month
• Ensure subsidy-related documentation is accurateand updated

Documentation, Reporting & Operations

• Prepare and complete service agreements and addendums
• Maintain timely and accurate case documentation and records
• Consolidate, prepare, and track monthly reports and statistics
• Support operational and logistical aspects of programmes and services
• Assist with client and caregiver support events or projects

You Have:

• Minimally a Diploma in Social Work, Psychology, Counselling, Community Care, Gerontology, Healthcare Administration, or related fields
• Relevant experience in healthcare, community care, rehabilitation, eldercare, social service, or case management settings will be an advantage
• Experience and is comfortable interacting with stroke survivors, and caregivers
• The ability to assess psychosocial and emotional support needs with empathy and professionalism
• Experience handling means testing, financial assistance processing, and subsidy tracking
• Strong organisational, documentation, and administrative skills
• Experience managing statistics, reports, and data tracking accurately
• Good communication and interpersonal skills
• The ability to work collaboratively within a multidisciplinary environment

What’s In It For You:

• Gain specialised exposure in neuro-rehabilitation and build expertise in stroke recovery and community care.
• Enjoy a competitive salary and flexible work arrangements that support different life stages.
• Advance your career through structured training, mentorship, and development opportunities.
• Be part of a fun, supportive, and collaborative team that works hard, supports one another, and celebrates successes together.
• Make a meaningful difference by shaping community rehabilitation services and improving clients’ lives.

What's next?

We welcome your application even if you don’t feel you meet every requirement, there could be other roles that match your abilities. Although we can’t respond individually to every applicant, we are committed to making sure you feel acknowledged and supported throughout the application process.

S3 is committed to being an equal opportunity employer. In accordance with Singapore laws, we consider all qualified applicants for employment without discrimination based on age, citizenship, ethnicity, gender identity, marital status, medical condition, national origin, physical or mental disability, religion, gender (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws and regulations.

Do note that this position will be based at Enabling Village (Redhill).