Customer Service Officer (Home Delivery Team)

Highlights:

• 🗓️ 5.5 day work week (including at least 1 weekend and Public Holidays)
• ⏰Monday to Friday 7.30am to 4.30pm, Saturday or Sunday 9am-1pm
• 📍 Work Location: 7 Toh Tuck Link, Singapore 596227

Role Descriptions

• Facilitates efficient and accurate processing of orders from beginning to end via online or phone.
• Process delivery orders and ensure sufficient stock available for delivery.
• Check stock levels, update inventory management system and notify out-of-stock status
• Coordinate with suppliers and stores to check inventory status.
• Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders.
• Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse.
• Coordinate with warehousing staff to pick/pack orders for delivery on time.
• Liaise with customers on stock availability, exchanges, returns and delivery schedules
• Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays.
• Handle customer's complaints and feedback by investigating, resolving, and escalating issues.
• Perform other related duties/tasks as assigned.

Job Requirements:

• Minimum GCE ‘O' Levels
• Good communication and interpersonal skills, with a customer-centric mindset
• Proficiency in computer skills
• Good organizational skills and attention to detail
• Team player, ability to work well with employees at all levels.
• Proactive and a “CAN-DO” attitude

Job Benefits:

• ✅ Medical Benefits
• ✅ Staff Purchase Discount
• ✅ Long Service Award
• ✅ Company Uniform Provided

⭐ If you are interested, please apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.