Customer Service Engineer

Company Overview

EPOINT SYSTEMS PTE. LTD. is a leading Point Of Sales system integrator in Singapore, Malaysia, Indonesia, and Thailand. We offer system study, commissioning, and 24x7 onsite support to ensure uninterrupted operations and deliver the best value to our customers.

Job Summary

You will independently resolve POS-related customer issues, provide remote and onsite repair guidance, deliver frontline after-sales support, and offer training and assistance to ensure customer satisfaction.

Responsibilities

• Diagnose and resolve customer problems related to Point Of Sales (POS) systems to ensure smooth operation
• Guide customers remotely or onsite to perform repair work effectively
• Deliver frontline after-sales support to address customer inquiries and technical issues promptly
• Provide training and ongoing support to customers to enhance their use of POS systems
• Collaborate with team members to maintain service quality and customer satisfaction
• Adapt to shift duties, including weekends and public holidays, to ensure continuous support coverage

Preferred competencies and qualifications

• Computer literacy to operate and troubleshoot IT services related to POS systems
• Good interpersonal skills to communicate clearly and build rapport with customers and team members
• Willingness to work shifts and flexible hours to meet operational needs