Retail Operations Admin Assistant

Provide administrative and coordination support to the Retail Operations department to ensure smooth daily administration, accurate record maintenance and timely follow-up on operational matters.

Job Scope:

• Handle customer enquiries, feedback and service requests via phone, email and WhatsApp channels and coordinate follow-up with relevant departments
• Assist administrative coordination and communication with retail stores, suppliers and internal departments on operational matters
• Perform data entry and update records accurately within company systems
• Assist in processing and updating system transactions including PO / SO / TO / DO / IR entries
• Assist in monitoring and highlighting inventory discrepancies, negative stock records and system exceptions for follow-up by relevant departments
• Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores/ departments
• Maintain proper documentation and filing of operational and administrative records
• Assist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies
• Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up
• Prepare simple report and compile operational information as required
• Perform other administrative and operational duties assigned by Management

Requirements:

• Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma or equivalent
• Prior experience in retail administration, operations coordination or customer service support preferred
• Familiar with Microsoft Office (Excel, Word, Outlook)
• Experience with inventory or ERP systems will be an advantage
• Organised, meticulous and able to multitask in a fast-paced environment
• Good communication and coordination skills
• Comfortable handling customer enquiries and operational follow-ups
• Able to work independently as well as collaboratively within a team
• Positive attitude and willingness to learn