Service Coordinator / Senior Service Coordinator (Technical Service Operations)

Service Coordinator / Senior Service Coordinator

Salary: S$3,000–S$4,500 per month

Employment Type: Full-Time, Permanent

Availability: Immediate opening

We are seeking an organised and customer-focused Service Coordinator / Senior Service Coordinator to support daily service operations. The successful candidate will coordinate customer requests, service schedules, field personnel, vendors and documentation to ensure timely and satisfactory service delivery.

Key Responsibilities

• Attend to customer enquiries and complaints through phone and email
• Prepare quotations, customer charges and job orders
• Schedule and prioritise customer service requests
• Coordinate with service engineers, technicians, subcontractors and customers
• Track service progress and follow up on customer satisfaction
• Maintain accurate service reports, service histories and customer records
• Provide regular service updates and reports to the management team
• Monitor recurring issues and recommend service process improvements
• Identify opportunities for follow-up services, equipment upgrades and additional service support
• Support customer audits and inspections by preparing the required documents
• Prepare vendor purchase orders, service request forms and shipping documents
• Arrange air-ticket reservations and bookings when required
• Coordinate the issuance of materials and parts to technicians, engineers and subcontractors
• Raise purchase requisitions for accessories, installation materials and spare parts
• Coordinate project and service schedules for service personnel
• Process equipment warranty claims
• Perform other duties assigned by the Service Manager

Requirements

• GCE N/O/A Level with approximately 3–4 years of relevant working experience; or
• Diploma in Business Administration or a related discipline with approximately 1–2 years of relevant experience
• Previous experience in service coordination, customer service, operations support or a similar function
• Proficient in Microsoft Office
• Strong communication, coordination and follow-up skills
• Able to manage multiple service requests and priorities in a fast-paced environment
• Experience using NetSuite will be an added advantage

Interested candidates may apply with an updated résumé stating their current salary, expected salary, notice period and availability.