Product Success Manager - Sustainability

As a Product Success Manager - Sustainability, you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our solutions in Sustainability.

What You'll Do

• Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients managing carbon accounting and sustainability metrics

• Help customers map organizational structures, facility data, and Scope 1, 2, and 3 emission boundaries into the platform

• Define and measure Key Value Indicators (KVIs) with sustainability leads, CFOs, and ESG compliance teams

• Serve as a subject matter expert on carbon reporting standards to guide users through emission factor selections, data collection workflows, and audit-ready reporting

• Translate complex regulatory changes into clear, actionable product guidance for users

• Monitor customer usage patterns, renewal likelihood, and platform health scores to proactively prevent churn

• Conduct Quarterly Business Reviews showcasing carbon reduction milestones, reporting readiness, and platform ROI

• Interpret customer satisfaction metrics and develop strategies to improve them

• Partner with Product and Engineering teams to advocate for feature enhancements, APAC-specific requirements, and UX improvements

• Collaborate with Solution Architects to resolve complex data-mapping and methodology questions

• Review customer accounts post-implementation and collaborate across internal teams to address platform needs and technical troubleshooting

• Scale emerging solutions and refine operating methods to improve customer satisfaction

• Align with global teams to ensure best-in-class product success processes

• Enable Customer Success teams to deliver meaningful value to customers

• Educate customers and internal teams on the benefits of new product releases

What You'll Need

Minimum Qualifications

• Minimum 4 years of experience in Customer Success, Product Advisory, or Implementation Management within B2B SaaS, including 2+ years focused on ESG, carbon accounting, or environmental sustainability software

• Deep familiarity with carbon accounting standards, specifically GHG Protocol (Scope 1, 2, and 3) and regulatory frameworks like CSRD, CDP, GRI, or ISSB

• Exceptional client-facing communication skills with corporate sustainability officers, auditors, and technical leads

• Proven ability to simplify complex regulatory concepts into intuitive user workflows

Preferred Qualifications

• Certification in Carbon Accounting, ISO 14064, or GHG Protocol standards

• Experience with enterprise integrations such as SAP, Salesforce ESG Cloud, NetSuite, or energy management systems

• Experience in management consulting or ESG auditing

• Knowledge of connected data solutions and the Workiva platform

• Proven track record with product enablement and measurable customer success

• Strong data-driven analytical skills with a focus on driving customer value realization

• Strong verbal and written communication skills, including experience facilitating sessions and hosting webinars

• Ability to operate effectively in fast-paced, changing environments

• Self-motivated, action-oriented mindset with strong execution skills

• Strong project management skills and attention to detail

• Ability to interact with business partners at all levels of an organization

Travel Requirement & Working Conditions

• Up to 10% travel for customer and internal events

• Reliable internet access for remote work