Commercial Operations Senior Executive

This is a hybrid role with approximately *70% focused on Operations* and *30% on Commercial initiatives*.

The Operations scope will primarily cover *vaccination operations and doctor liaison*, ensuring smooth day-to-day service delivery and strong engagement with our doctor network. The Commercial scope will focus on content creation, community engagement and supporting key commercial initiatives.

We are looking for a hands-on, organised and resourceful individual who is comfortable working across operational and customer-facing responsibilities while contributing to commercial initiatives.

Key Responsibilities

1) Operations – 70%*

*Vaccination Operations*

* Support the day-to-day coordination and execution of vaccination services and campaigns.

* Provide end-to-end administrative and operational support, including patient liaison, documentation, claims submission where required, follow-ups and coordination with healthcare teams.

* Respond to vaccination-related customer enquiries and support the timely resolution of operational issues.

* Coordinate with internal teams and external partners to ensure smooth service delivery.

* Support vaccination campaigns, partnerships and other vaccination-related initiatives as required.

*Doctor Liaison & Rostering*

* Maintain an accurate and up-to-date database of existing doctors within Speedoc’s network.

* Coordinate and roster doctors based on operational and service requirements.

* Build and maintain *strong, warm relationships with doctors*, serving as a key day-to-day point of contact.

* Respond promptly to doctors’ questions and clarifications, and coordinate with relevant internal teams where further input is required.

* Keep doctors informed of relevant operational updates, requirements and changes.

* Support doctor onboarding and administrative coordination where required.

* Proactively identify and address rostering gaps or doctor-related operational issues to support service continuity.

2) Commercial – 30%*

*Content & Community Engagement*

* Support content planning across key channels, aligned with commercial priorities and campaigns.

* Create engaging content for social media, website, campaigns and other customer-facing channels.

* Identify relevant healthcare topics and trends that can be translated into useful content.

* Use simple AI tools to support research, ideation, copywriting and content production.

* Monitor and respond to comments, messages and queries across social media channels.

* Manage responses to Google Reviews and other customer feedback platforms.

* Escalate sensitive or complex issues to the appropriate teams and support timely resolution.

* Support other Commercial Team initiatives and campaigns as required.

What We’re Looking For

* Highly organised, resourceful and comfortable managing multiple operational workstreams.

* Strong interpersonal and communication skills, with the ability to build good working relationships with doctors, patients and internal stakeholders.

* Detail-oriented with a strong sense of ownership and follow-through.

* Comfortable with administrative and coordination-heavy work, including rostering and stakeholder liaison.

* Strong written communication skills and comfortable creating customer-facing content.

* Comfortable using *AI tools for everyday tasks*, including research, drafting, content ideation and productivity.

* Able to work independently while collaborating effectively across Commercial, Operations and Clinical teams.

* Prior experience in healthcare operations, rostering, customer service, content, social media or commercial operations is advantageous but not essential.